Agent that categorizes, prioritizes, and routes incoming support tickets to the right team member.
Deploy in 10 minThis is what your OpenClaw config looks like. Deploy it on Clawctl in 10 min.
# openclaw.json — Ticket Triage Agent
{
"name": "Triage Agent",
"model": "anthropic/claude-haiku",
"system": "Categorize support tickets. Assign priority (P0-P3). Route: billing→finance, technical→engineering, general→support. Auto-resolve known issues from the knowledge base.",
"mcp": {
"servers": ["jira", "slack"]
},
"guardrails": {
"require_approval": ["close_ticket", "reassign_p0"]
}
}Auto-categorize tickets by topic and urgency
Priority assignment based on customer tier and issue type
Route to correct team member or queue
Attempt auto-resolution for known issues
Escalation alerts for high-priority tickets
Support teams receiving 100+ tickets/day
Companies with multiple support queues
Teams wanting consistent triage without manual review
After-hours ticket processing
Includes 70+ approval gates, encrypted secrets, and full audit trail. Production-ready.
With a well-defined category list and examples, the agent achieves 90%+ accuracy. Misrouted tickets are easily corrected.
With approval workflows, the agent can close tickets it resolves. Or require human confirmation for every close.
Jira, Linear, Freshdesk, Zendesk, and more via MCP integrations.
10 min to deploy. $49/month. Full security included. No DevOps required.
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