Customer Support
intermediate
15 min

E-Commerce Support

OpenClaw agent configured for e-commerce: order tracking, return processing, product questions, and abandoned cart recovery.

Deploy in 15 min

Configuration Preview

This is what your OpenClaw config looks like. Deploy it on Clawctl in 15 min.

openclaw.json
# openclaw.json — E-Commerce Support
{
  "name": "Shop Assistant",
  "model": "anthropic/claude-sonnet",
  "system": "You are a support agent for {store}. Help customers track orders, process returns, and find products. Never promise delivery dates you cannot confirm.",
  "mcp": {
    "servers": ["stripe", "google-sheets"]
  },
  "guardrails": {
    "blocked_actions": ["delete_order", "modify_payment"],
    "require_approval": ["process_return", "issue_refund"],
    "max_refund_auto": 25
  }
}

What This Template Includes

Real-time order tracking via Stripe/Shopify

Return and exchange initiation with approval gates

Product recommendation based on browsing history

Abandoned cart recovery via WhatsApp

Post-purchase review collection

Perfect For

Shopify stores handling high-volume support

DTC brands scaling without hiring support reps

Subscription businesses managing billing questions

International stores needing 24/7 multi-language support

Required Integrations

Connect these tools to use this template. One-click setup via Clawctl.

Security Level: standard

Includes 70+ approval gates, encrypted secrets, and full audit trail. Production-ready.

Common Questions

Does it connect to Shopify?

Yes. Via MCP integration with your Shopify store data, orders, and product catalog.

Can it handle returns without my approval?

You configure the rules. Small returns can auto-process. Larger ones require your approval via the Clawctl dashboard.

What about abandoned carts?

The agent sends personalized recovery messages via WhatsApp or SMS based on cart contents and timing rules you set.

Deploy This Template Now

15 min to deploy. $49/month. Full security included. No DevOps required.

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