A general-purpose support agent that answers FAQs, looks up orders, and escalates complex issues to your team.
Deploy in 5 minThis is what your OpenClaw config looks like. Deploy it on Clawctl in 5 min.
# openclaw.json — General Support Agent
{
"name": "Support Agent",
"model": "anthropic/claude-sonnet",
"system": "You are a helpful customer support agent for {company}. Answer questions using the knowledge base. Look up orders when asked. Escalate anything you cannot resolve.",
"plugins": ["@openclaw/knowledge-base"],
"mcp": {
"servers": ["google-sheets", "stripe"]
},
"guardrails": {
"blocked_actions": ["refund_over_100", "delete_account"],
"require_approval": ["issue_refund", "modify_order"]
}
}FAQ responses from your knowledge base
Order status lookups via connected tools
Automatic escalation for complex issues
Multi-channel support (WhatsApp, Telegram, Discord)
Full conversation audit trail
E-commerce stores handling "where is my order?" queries
SaaS companies automating tier-1 support
Small businesses with after-hours support needs
Teams wanting to reduce support ticket volume by 60-80%
Connect these tools to use this template. One-click setup via Clawctl.
Includes 70+ approval gates, encrypted secrets, and full audit trail. Production-ready.
Connect a knowledge base via Google Sheets, Notion, or any document source. The agent references it for every response.
The agent escalates to your team via Slack, email, or your ticketing system. No customer is left hanging.
With approval workflows — yes. The agent requests refunds, you approve via Clawctl dashboard.
5 min to deploy. $49/month. Full security included. No DevOps required.
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