Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Clawctl, Inc. ("Clawctl," "Company," "we," "us," or "our") governing your access to and use of the Clawctl platform, services, software, APIs, and documentation (collectively, the "Service").

By accessing, registering for, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.

1.1 Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. The Service is not intended for use by individuals under 18 years of age.

2. Service Description

Clawctl provides a secure, managed runtime environment for deploying and operating AI agents based on the open-source OpenClaw framework. The Service includes:

• Sandboxed execution environments for AI agents
• Secrets management and credential vault services
• Policy-based guardrails and access controls
• Human-in-the-loop approval workflows
• Comprehensive audit logging and replay capabilities
• Managed updates and security patching
• API access for integration purposes
• Browser-based interactive terminal access ("Terminal Emulator") providing shell access to your agent containers for debugging, inspection, and administration purposes
• Third-party tool integrations via the Model Context Protocol (MCP), enabling AI agents powered by the OpenClaw framework to connect to and interact with external services such as GitHub, Slack, Notion, Jira, Salesforce, Stripe, and others ("MCP Integrations")

The Service does NOT include: Large language models (LLMs), AI model API credits, or AI reasoning capabilities. Users must provide their own LLM API keys ("Bring Your Own Key" or "BYOK") or use approved third-party model providers.

Clawctl acts as a hosting and infrastructure provider for the OpenClaw framework and does not warrant the security or fitness of OpenClaw or third-party components beyond the express obligations in these Terms.

2.1 Platform Maintenance, Diagnostics, and Health Monitoring

To provide, maintain, and improve the Service, and to fulfill our service obligations to you, Clawctl and its authorized maintainers, operators, and automated systems reserve the right to access your tenant environment and execute commands for the following purposes:

• Diagnosing and resolving service issues, outages, performance degradation, or errors affecting your tenant or the platform as a whole
• Monitoring the health, availability, and resource utilization of your agent containers, services, and infrastructure components
• Performing routine and emergency maintenance, including but not limited to applying security patches, restarting unhealthy containers, rotating internal credentials, and updating platform dependencies
• Investigating security incidents, suspicious activity, or potential policy violations
• Collecting system-level telemetry, logs, metrics, and diagnostic data necessary for service delivery, capacity planning, and incident response
• Executing automated health checks, recovery routines, and self-healing operations (including container restarts, redeployments, and resource rebalancing)

These activities may be performed with or without prior notice to you. Clawctl will use commercially reasonable efforts to minimize disruption to your running agents during maintenance operations. You acknowledge that this access is an essential and inherent part of the managed hosting service and consent to such access by using the Service. Clawctl shall not be liable for any interruption, side effect, or data change resulting from maintenance, diagnostic, or health monitoring operations performed in good faith.

2.2 Shared Infrastructure & Data Isolation

The Service runs on shared infrastructure with logical tenant isolation. Physical separation of tenant environments is not guaranteed.

Workspace files (agent-generated content, uploaded documents) are logically isolated per tenant. API credentials are encrypted at rest with per-tenant keys.

While we implement reasonable security measures including encrypted storage and per-tenant isolation controls, no shared infrastructure can guarantee absolute isolation. Customer acknowledges this inherent characteristic of multi-tenant SaaS.

3. AI Agent Risks and Disclaimers

3.1 Nature of AI Agents — Non-Determinism and Side Effects

AI agents are fundamentally non-deterministic systems. Unlike traditional software that produces the same output given the same input, AI agents powered by large language models may produce different outputs, take different actions, and exhibit different behaviors each time they run — even when given identical instructions, prompts, configurations, and inputs. This non-determinism is an inherent and unavoidable characteristic of the underlying technology, not a defect in the Service.

You acknowledge and understand that:

• AI agents operate based on probabilistic language models that may produce incorrect, incomplete, biased, or harmful outputs
• AI agents may misinterpret instructions or context, leading to unintended actions
• AI agents may "hallucinate" - generating plausible but factually incorrect information
• AI agent behavior cannot be fully predicted, controlled, or guaranteed, and identical inputs may yield materially different outputs on successive runs
• AI agents may access, modify, or delete data in ways you did not intend
• AI agents interacting with external services may trigger unintended consequences, including financial transactions, data exposure, or service disruptions
• AI agents may produce unintended side effects — including but not limited to creating, modifying, or deleting files, sending messages, making API calls, initiating transactions, altering configurations, or taking any other action within or outside their intended scope — as a direct consequence of their non-deterministic nature
• No amount of testing, prompt engineering, guardrails, or oversight can eliminate the possibility of unexpected agent behavior or unintended side effects

3.2 Security Vulnerabilities

While Clawctl implements security measures to protect against known vulnerabilities in the underlying OpenClaw framework (including authentication bypass, remote code execution, and credential exposure), you acknowledge that:

• No security system is impenetrable or can guarantee complete protection
• New vulnerabilities may be discovered in OpenClaw, LLM providers, or dependencies
• Misconfiguration by users may create security gaps
• Third-party integrations and plugins may introduce vulnerabilities
• Prompt injection attacks may manipulate AI agent behavior

3.3 Third-Party Dependencies

The Service relies on third-party components including but not limited to:

• Open-source OpenClaw framework (not developed or maintained by Clawctl)
• LLM providers (Anthropic, OpenAI, or others you configure)
• Cloud infrastructure providers
• Third-party skills, plugins, and integrations
• Third-party services connected via MCP Integrations (e.g., GitHub, Slack, Notion, Jira, Salesforce, Stripe, and others)

Clawctl is not responsible for the availability, accuracy, security, or performance of these third-party components. MCP Integrations are executed by the OpenClaw framework running within your agent's container — Clawctl provides the hosting infrastructure and credential injection but does not develop, maintain, or control the OpenClaw software that performs MCP tool calls. When you connect third-party services via MCP Integrations, your AI agents (powered by OpenClaw) may read from, write to, modify, or delete data in those services. Clawctl has no control over and assumes no responsibility for the actions taken by OpenClaw or your agents within third-party services, or any consequences arising from such actions, including but not limited to bugs, vulnerabilities, or unexpected behavior in the OpenClaw framework's MCP implementation.

4. User Responsibilities

4.1 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying Clawctl of any unauthorized access or security breach
• Ensuring that any LLM API keys you provide are valid and authorized for your use
• Enabling and securing two-factor authentication (2FA) when available for your account

4.2 Agent Configuration and Oversight

You acknowledge that you are solely responsible for:

• Properly configuring agent policies, permissions, and guardrails
• Reviewing and approving actions submitted to approval workflows
• Monitoring agent behavior and audit logs
• Using the kill switch or termination capabilities when necessary
• Ensuring agents operate within applicable laws and regulations
• The actions taken by agents you deploy, regardless of whether those actions were intended
• Any damage, loss, or harm caused by agents operating under your account

4.3 BYOK Responsibilities

When using your own LLM API keys ("Bring Your Own Key"), you are responsible for:

• Compliance with the LLM provider's terms of service and acceptable use policies
• All costs and charges incurred from LLM API usage
• Setting appropriate spending limits and rate controls
• Any consequences of data sent to or processed by LLM providers
• Understanding that data processed by LLM providers is subject to their privacy policies
• Revoking and rotating your LLM API keys at the provider level if you suspect they have been compromised, regardless of the cause of compromise

You acknowledge that certain uses of LLM APIs may be restricted or prohibited by the provider, including but not limited to generating certain categories of content, using outputs for specific purposes, or exceeding rate limits. It is your responsibility to review the applicable terms (linked in the setup wizard for each provider) and ensure your use complies. If an LLM provider takes action against your account — including suspension, termination, or additional charges — due to your use of their API through Clawctl, that is solely your responsibility and Clawctl is not liable.

While Clawctl encrypts your LLM API keys at rest (AES-256-GCM), you acknowledge that no security system is impenetrable. In the event that your stored API keys are exposed through a security breach, hacking, unauthorized access, vulnerability in Clawctl's infrastructure, the OpenClaw framework, or any other cause, Clawctl shall not be liable for any resulting damage, loss, costs, or unauthorized usage charges incurred on your LLM provider accounts. You are solely responsible for monitoring your LLM provider accounts for unauthorized usage and taking immediate remedial action (including key rotation and contacting your provider).

4.4 Third-Party Integration (MCP) Responsibilities

When you connect third-party services to your AI agents via MCP Integrations, you acknowledge and agree that:

• MCP tool calls are executed by the open-source OpenClaw framework running inside your agent's container. Clawctl does not develop, maintain, audit, or warrant the OpenClaw software or its MCP implementation. You accept all risks arising from OpenClaw's execution of MCP tool calls, including bugs, vulnerabilities, unintended data access, or any other defect in the OpenClaw software
• You are solely responsible for providing valid credentials (API keys, tokens, OAuth credentials, etc.) for each connected third-party service, and you represent that you are authorized to use those credentials for the purposes enabled by the integration
• You are solely responsible for complying with the terms of service, acceptable use policies, rate limits, and any other requirements of each third-party service you connect
• You are solely responsible for all data your AI agents (powered by OpenClaw) read from, write to, modify, or delete in connected third-party services, regardless of whether those actions were intended or resulted from errors, hallucinations, or bugs in OpenClaw
• You are solely responsible for any costs, charges, or fees incurred through your agents' use of connected third-party services (e.g., API usage charges, transaction fees), including costs resulting from unintended or erroneous actions by OpenClaw
• You will regularly review which third-party services are connected to your agents and revoke access when no longer needed
• You will not provide credentials belonging to third parties without their explicit authorization
• You understand that connecting a third-party service grants your AI agent (via OpenClaw) broad access to that service within the scope of the credentials provided, and that agent actions in those services may be irreversible
• Clawctl stores your third-party credentials in encrypted form (AES-256-GCM, per-field encryption) but cannot guarantee that OpenClaw, its dependencies, or the third-party services themselves will handle your data securely
• In the event that your stored third-party credentials are exposed through a security breach, hacking, unauthorized access, vulnerability in Clawctl's infrastructure, the OpenClaw framework, or any other cause, Clawctl shall not be liable for any resulting damage, loss, costs, unauthorized access to your third-party accounts, or any actions taken using your compromised credentials. You are solely responsible for monitoring your third-party service accounts and taking immediate remedial action, including revoking and rotating credentials at the third-party provider level

4.5 Terminal Emulator Access

The Service provides browser-based interactive terminal access ("Terminal Emulator") to your agent containers. When using the Terminal Emulator, you acknowledge and agree that:

• Terminal sessions provide direct shell access to your container environment and you are solely responsible for all commands executed and their consequences
• Terminal sessions are executed as a non-root user within your isolated container, but this does not prevent you from making destructive changes to your agent's environment, configuration, or data within that container
• All terminal sessions are logged in our audit trail, including session start and end times and the originating IP address, for security and compliance purposes
• Terminal sessions are subject to an idle timeout and will be automatically disconnected after a period of inactivity
• Clawctl is not responsible for any damage to your agent's environment, data loss, or service disruption caused by commands you execute via the Terminal Emulator
• You will not attempt to use the Terminal Emulator to escalate privileges, access host systems, reach other tenants' containers, or circumvent container isolation

4.6 Security Configuration Settings

The Service provides configurable security settings, including but not limited to Sandbox Mode, network access controls, execution policies, and environment variable exposure ("Security Configuration Settings"). These settings allow you to adjust the security posture of your agent runtime environment to suit your use case. You acknowledge and agree that:

• You are solely responsible for selecting, configuring, and maintaining Security Configuration Settings appropriate for your use case and risk tolerance
• Reducing security protections (including but not limited to changing Sandbox Mode from "always" to "non-main" or "never," granting agents unrestricted network access, or exposing environment variables to agent processes) increases the risk of unintended consequences, data exposure, unauthorized access, and other harm
• When sandbox protections are reduced or disabled, your agents and any sub-agents they spawn may have full, unrestricted access to system capabilities including but not limited to code execution (Node.js, shell commands), network access (HTTP, curl, WebSocket), file system operations, environment variables (including but not limited to secrets and API keys), and any other resources available in the agent runtime environment
• You assume all risk associated with your chosen Security Configuration Settings, including but not limited to any damage, loss, data exposure, unauthorized access, financial harm, or other consequences arising from agents operating with reduced or disabled sandbox protections
• Clawctl support may provide guidance on how to configure Security Configuration Settings, but such guidance does not constitute a recommendation to reduce security protections, an endorsement of any particular configuration, a warranty that any configuration is appropriate for your use case, or an assumption of liability for the consequences of your configuration choices. You are solely responsible for evaluating the security implications of any configuration change, regardless of whether the change was made at the suggestion of Clawctl support
• You will review audit logs and monitor agent behavior after changing Security Configuration Settings, particularly when reducing sandbox protections

The Service displays warnings within the dashboard interface when you change Security Configuration Settings to less restrictive values. These in-product warnings are provided for convenience and do not constitute an exhaustive description of all risks. Your acknowledgment of or interaction with in-product warnings does not limit or modify your responsibilities under this Section 4.6.

4.7 Human Approval and Cost Control Mechanisms

The Service may provide safety mechanisms designed to help you manage agent behavior, including but not limited to:

• Human-in-the-loop approval workflows that allow you to review and approve certain agent actions before execution
• Cost controls and spending limits including but not limited to usage caps, rate limits, token budgets, and billing alerts
• Kill switches and termination capabilities that allow you to stop agent execution
• Policy-based guardrails that restrict agent permissions and accessible resources

4.8 Data and Content

You represent and warrant that:

• You have all necessary rights to any data processed by your agents
• You will not process data in violation of any applicable privacy laws
• You will not use the Service to process sensitive categories of personal data (health, financial, biometric, etc.) without appropriate safeguards and consent
• You will comply with all data protection regulations applicable to your jurisdiction

5. Acceptable Use Policy

You agree NOT to use the Service, or allow your agents to be used, to:

• Use the Service, directly or indirectly, in connection with any activity that violates applicable local, state, national, or international law or regulation, including but not limited to criminal statutes, anti-money laundering laws, counter-terrorism financing regulations, and trade sanctions
• Violate any applicable law, regulation, or third-party rights
• Generate, distribute, or facilitate illegal content
• Engage in fraud, deception, or misrepresentation
• Harass, threaten, defame, or harm any person
• Distribute malware, viruses, or other malicious code
• Attempt to gain unauthorized access to systems or data
• Circumvent or disable security features of the Service
• Scrape, harvest, or collect data without authorization
• Send spam, phishing attempts, or unsolicited communications
• Impersonate individuals, organizations, or AI systems
• Generate content that promotes violence, hatred, or discrimination
• Create deepfakes or synthetic media for deceptive purposes
• Manipulate financial markets or engage in insider trading
• Develop weapons, conduct surveillance, or violate human rights
• Infringe intellectual property rights
• Process children's personal data without parental consent
• Violate export control laws or economic sanctions
• Undermine the security or integrity of the Service
• Use the Terminal Emulator to attempt privilege escalation, container escape, access to host resources, or lateral movement to other tenants' environments
• Use the Terminal Emulator to install cryptocurrency miners, botnets, proxies, or other resource-abusive software within your container
• Engage in any conduct that, in Clawctl's sole and reasonable judgment, is harmful to other users, third parties, or the operation, reputation, or goodwill of the Service

Where practicable, we will provide notice and a reasonable opportunity to cure before suspension or termination for Acceptable Use Policy violations, except where the violation poses an immediate threat to the security, integrity, or availability of the Service or to the safety of others. In such cases, Clawctl reserves the right to suspend or terminate your access immediately and without notice.

6. Service Availability and Support

6.1 Availability

While we strive to maintain high availability, the Service is provided on an "as available" basis. We do not guarantee uninterrupted, error-free, or secure operation. Service may be suspended for maintenance, updates, security incidents, or factors beyond our control.

6.2 Service Level Agreements

Enterprise plan customers may negotiate a separate Service Level Agreement defining uptime commitments, response times, and service credits. Contact sales@mg.clawctl.com for SLA terms. In the absence of a specific SLA, no uptime guarantee is provided.

6.3 Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to provide advance notice of material changes that may affect your use of the Service.

7. Fees and Payment

Fees for the Service are set forth in your selected subscription plan. By subscribing, you agree to:

• Pay all applicable fees when due
• Provide accurate billing information
• Authorize recurring charges for subscription plans
• Pay any applicable taxes

7.1 Automatic Renewal

7.2 Refund Policy

Fees are generally non-refundable except:

• As required by applicable law (including EU consumer protection laws)
• For annual plans: pro-rata refund if you cancel within 14 days of initial purchase or renewal
• In cases of Service failure materially affecting your use for more than 72 consecutive hours

For the avoidance of doubt, none of the following constitute a Service failure or entitle you to a refund, chargeback, or credit:

• Your inability to configure AI agents, policies, guardrails, or other agent settings to achieve your desired results (see Section 4.2)
• Your inability to provide valid LLM API keys or to configure your Bring Your Own Key (BYOK) integration with a third-party LLM provider (see Section 4.3)
• Your inability to connect, pair, or configure communication channels (WhatsApp, Telegram, Discord, Slack, Mattermost, or any other supported channel type), including failures arising from third-party provider requirements, device pairing steps, or credentials you provide
• Your inability to configure MCP integrations, third-party tool connections, or external service credentials (see Section 4.4)
• Your inability to configure Security Configuration Settings (including Sandbox Mode, network access, or execution policies) to meet your requirements (see Section 4.6)
• Dissatisfaction with the output, quality, accuracy, or behavior of AI agents, which is determined by the LLM provider you select and the prompts, policies, and configuration you provide
• Changes to or unavailability of third-party services, LLM providers, or communication platforms that are outside Clawctl's control

We reserve the right to change pricing with 30 days' advance notice. Price changes will not affect your current billing cycle.

7.3 Subscription Cancellation

When you cancel your subscription:

• Your service status changes to "suspended" (not immediately deleted)
• All running AI agents are stopped immediately to prevent further charges
• You retain read-only access to your audit logs and configuration for 30 days
• You may reactivate your subscription within 30 days to restore full access
• After 30 days, your tenant resources (agents, configurations, data) are permanently deleted
• Billing records are retained for 7 years as required by law

To cancel: Use your account settings or contact support@mg.clawctl.com

7.4 Plan Changes (Upgrades and Downgrades)

Plan Upgrades:

• Take effect immediately upon payment
• New plan limits apply instantly
• Pro-rated billing for the current cycle

Plan Downgrades:

• Take effect at the start of your next billing cycle
• If your current usage exceeds the new plan's limits (e.g., more agents than allowed), excess agents will be stopped at the time of downgrade
• You will be notified via email which agents were stopped
• Stopped agents can be restarted if you upgrade again within 7 days
• After 7 days, stopped agent resources are deleted (configurations remain)

8. Intellectual Property

8.1 Our Rights

Clawctl and its licensors retain all rights, title, and interest in the Service, including all software, documentation, trademarks, and intellectual property. These Terms grant you no rights except the limited license to use the Service as described herein.

8.2 Your Content

You retain ownership of data and content you provide to the Service. You grant Clawctl a limited license to process such content solely to provide the Service. This license terminates when you delete your content or terminate your account.

8.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Clawctl a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation to you.

9. Disclaimers

Clawctl specifically disclaims any warranty that:

• The Service will meet your requirements or expectations
• The Service will be uninterrupted, timely, secure, or error-free
• AI agents will perform correctly, safely, or as intended
• Any output or action generated by AI agents will be accurate, complete, or appropriate
• Security measures will prevent all unauthorized access or data breaches
• Stored API keys, credentials, tokens, or secrets (whether for LLM providers, MCP Integrations, or other purposes) will remain secure against all threats, including breaches, hacking, zero-day exploits, or advanced persistent threats
• The Service will be compatible with third-party systems or software
• Any errors or defects will be corrected

Clawctl is not responsible for any damage, loss, or liability arising from unauthorized access to your or your end users' data, data breaches, hacking, or other security incidents, whether caused by vulnerabilities in the OpenClaw framework, third-party systems, user misconfiguration, or otherwise.

Clawctl is not responsible for any damage, loss, or liability arising from (1) your or your agents' use of the OpenClaw framework (the open-source software that powers the Service), including any bugs, vulnerabilities, or behavior of OpenClaw, or (2) service unavailability, server downtime, outages, or interruptions, whether planned or unplanned.

Clawctl is not responsible for any damage, loss, or liability arising from your use of MCP Integrations or third-party tool connections, including but not limited to: (1) data loss, corruption, or unauthorized modification in connected third-party services caused by your AI agents or the OpenClaw framework; (2) actions taken by your AI agents or OpenClaw in third-party services that violate those services' terms of use; (3) credential compromise at the third-party service level or through vulnerabilities in OpenClaw; (4) service disruptions, API changes, or deprecations by third-party providers; (5) financial transactions, communications, or other consequential actions performed by your agents or OpenClaw in connected services; or (6) any bug, defect, security vulnerability, or unexpected behavior in the OpenClaw framework's MCP implementation, including but not limited to improper credential handling, excessive API calls, unintended data exposure, or failure to respect third-party service rate limits or access controls.

You acknowledge that AI technology is rapidly evolving and inherently unpredictable. Clawctl makes no representations regarding the behavior, output, or consequences of AI agents deployed through the Service.

10. Limitation of Liability

This limitation applies to damages arising from:

• Actions taken by AI agents, whether intended or unintended
• Unauthorized access to or alteration of your data
• Security breaches or data exposure
• Data breaches, hacking, or unauthorized disclosure of your or your end users' data
• Service interruptions or unavailability
• Service or server downtime, outages, or unavailability (planned or unplanned)
• Use of or reliance on the OpenClaw framework, or any damage caused by its operation or behavior
• Third-party actions or services, including actions taken by AI agents or OpenClaw in services connected via MCP Integrations
• Data loss, modification, or deletion in third-party services caused by AI agents or OpenClaw operating through MCP Integrations
• Credential compromise, revocation, or misuse in connection with MCP Integrations, including through vulnerabilities in OpenClaw
• Bugs, defects, or security vulnerabilities in the OpenClaw framework's MCP implementation or its handling of third-party service credentials and API calls
• Exposure, theft, or unauthorized use of your stored API keys, credentials, tokens, or secrets, regardless of cause, including security breaches, hacking, or infrastructure vulnerabilities
• Unauthorized charges, usage, or access on your LLM provider accounts or third-party service accounts resulting from compromised credentials
• Your or your agents' violation of any LLM provider's acceptable use policy, terms of service, or usage restrictions, including account suspension, termination, fines, or penalties imposed by the provider
• Content generated, transmitted, or processed by your agents through third-party LLM APIs, including claims by any party that such content is harmful, illegal, infringing, or otherwise objectionable
• Your configuration of Security Configuration Settings (including but not limited to Sandbox Mode, network access controls, and execution policies), including but not limited to any consequences of reducing or disabling sandbox protections or other security features
• Actions taken by agents or sub-agents operating with reduced or disabled sandbox protections, whether those actions were intended or unintended
• Failure, malfunction, circumvention, delay, or inadequacy of any safety mechanism including but not limited to human approval workflows, cost controls, spending limits, kill switches, and policy-based guardrails
• Excessive costs, charges, or fees on your LLM provider accounts, third-party service accounts, or any other accounts resulting from the failure of cost control mechanisms or from agent actions that exceed intended budgets or rate limits
• Reliance on AI agent outputs or recommendations
• Financial losses from automated transactions
• Any other matter relating to the Service

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Clawctl, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Actions taken by AI agents deployed under your account
• Your violation of these Terms
• Your violation of any applicable law or third-party rights
• Your content or data processed through the Service
• Your use or misuse of LLM API keys, including violations of any LLM provider's acceptable use policy, terms of service, or usage restrictions
• Claims by LLM providers arising from your or your agents' use of their APIs, including content policy violations, rate limit abuse, or account misuse
• Any claims by third parties affected by your agents' actions
• Claims by third parties (including your end users or customers) arising from unauthorized access to, or breach or disclosure of, data processed through the Service
• Your use of MCP Integrations, including actions taken by your AI agents or the OpenClaw framework in connected third-party services, violations of third-party service terms, and any claims by third-party service providers arising from your agents' or OpenClaw's use of their services
• Credentials you provide for third-party services, including any unauthorized or improper use of such credentials through the Service
• Claims arising from the compromise or exposure of API keys, credentials, or secrets you stored with the Service, including claims by LLM providers, third-party service providers, or any other party
• Your configuration of Security Configuration Settings (including but not limited to Sandbox Mode), including but not limited to any damage, data exposure, or harm arising from agents operating with reduced or disabled sandbox protections
• Claims arising from the failure, malfunction, or circumvention of safety mechanisms including but not limited to human approval workflows, cost controls, spending limits, kill switches, and policy-based guardrails, including but not limited to excessive costs incurred on your accounts due to agent actions that exceed intended budgets

12. Termination

12.1 Termination by You

You may terminate your account at any time through the Service settings or by contacting support. Termination does not entitle you to a refund of prepaid fees.

12.2 Termination by Clawctl

We may suspend or terminate your access to the Service immediately and without notice if:

• You violate these Terms, the Acceptable Use Policy, or any other Clawctl policy, guideline, or instruction communicated to you via the Service, email, or documentation
• Your agents pose a security risk to the Service or others
• Your account is used for fraudulent or illegal purposes, or Clawctl reasonably suspects that your use of the Service involves or facilitates any illegal activity
• You fail to pay fees when due
• Required by law or government order
• Your conduct, in Clawctl's sole and reasonable judgment, is harmful to other users, third parties, or the operation, reputation, or goodwill of the Service
• The Service is discontinued

12.3 Effects of Termination

Voluntary Cancellation:

• Your account enters a 30-day "suspended" state
• All running agents are stopped immediately
• You retain read-only access during the suspension period
• You may reactivate by resubscribing within 30 days
• After 30 days, all tenant resources are permanently deleted

Termination for Cause (violation, non-payment, etc.):

• Access may be revoked immediately without a grace period
• All running agents are terminated immediately
• Data may be deleted without the standard 30-day retention

Payment Failure:

• Your account is paused after failed payment
• All running agents are stopped to prevent charges
• Service is automatically restored when payment succeeds
• No data is deleted during the payment recovery period

General Survival: Provisions that by their nature should survive will continue in effect (including disclaimers, limitations of liability, and indemnification).

12.4 Data Export

Upon request prior to termination, and subject to applicable law, you may export your data through the Service's data export functionality or by contacting support@mg.clawctl.com. We will provide your data in a commonly used, machine-readable format. Data export requests must be made at least 7 days before account deletion takes effect.

12.5 Material Breach Cure Period

Either party may terminate this Agreement for material breach if the breaching party fails to cure such breach within thirty (30) days of receiving written notice specifying the nature of the breach. This cure period does not apply where termination is permitted under Section 12.2 for security risks, fraud, or violations of law.

12.6 Reservation of Rights

Clawctl reserves the right, in its sole and reasonable discretion, to suspend, restrict, or permanently terminate any account, user, or agent at any time for any violation of these Terms, any Clawctl policy, or any applicable law — with or without prior notice. No refund, credit, or compensation shall be owed to any user whose access is revoked under this Section. Clawctl's decision to suspend or terminate is final, and Clawctl shall have no liability to you or any third party for exercising its rights under this Section.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at legal@mg.clawctl.com to attempt to resolve any dispute informally. We will attempt to resolve any dispute within 60 days of receiving your notice.

13.2 Binding Arbitration

Any dispute arising from these Terms or the Service that cannot be resolved informally shall be resolved through binding arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules. The arbitration shall be conducted in English and held in Delaware, United States, or remotely at the arbitrator's discretion.

13.3 Arbitration Opt-Out Right

13.4 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in class actions or class-wide arbitration.

13.5 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

13.6 EU/UK Consumer Rights

If you are a consumer in the European Union, United Kingdom, or European Economic Area, nothing in this Section 13 shall affect your statutory rights under applicable consumer protection laws, including your right to bring proceedings in your local courts. The arbitration provisions in this section do not apply to consumers in these jurisdictions to the extent prohibited by law.

13.7 Arbitration Cost Allocation

For claims where the amount in controversy is less than $10,000 USD, Clawctl will pay the arbitration filing and administration fees. For claims above $10,000 USD, fees shall be allocated as determined by the arbitrator in accordance with JAMS rules. Each party shall bear its own attorneys' fees unless the arbitrator determines otherwise.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. To the extent arbitration does not apply, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable Enterprise Agreement, constitute the entire agreement between you and Clawctl regarding the Service.

15.2 Amendments

We may modify these Terms at any time by posting updated Terms on our website. Material changes will be communicated via email or prominent notice at least 30 days before they take effect where practicable, consistent with our Privacy Policy. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

15.3 Severability

If any provision of these Terms is found invalid or unenforceable, that provision shall be modified to the minimum extent necessary or severed, and the remaining provisions shall continue in full force and effect.

15.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.5 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

15.6 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, acts of government, pandemic, war, terrorism, infrastructure failures, cyberattacks, hacking, or security incidents affecting infrastructure.

15.7 Export Compliance

You agree to comply with all applicable export control laws and economic sanctions. You represent that you are not located in, or a national of, any country subject to U.S. sanctions, and you are not on any U.S. government restricted party list.

16. Beta Features and Preview Services

We may offer certain features, services, or functionality in "beta," "preview," "early access," or similar pre-release versions ("Beta Features"). If you choose to use Beta Features:

• Beta Features are provided "as is" without any warranty or service level commitment
• Beta Features may be modified, suspended, or discontinued at any time without notice
• Beta Features may contain bugs, errors, or security vulnerabilities
• Data processed through Beta Features may not be preserved if the feature is discontinued
• We may collect additional usage data to improve Beta Features
• You agree to provide feedback when requested

The limitations of liability in Section 10 apply with full force to Beta Features.

17. AI-Specific Regulatory Compliance

AI regulation is evolving. You acknowledge and agree that:

• You are responsible for compliance with AI-specific regulations applicable to your use case, including but not limited to the EU AI Act, where applicable
• You will not use the Service for "high-risk" AI systems (as defined by applicable law) without implementing required safeguards and obtaining necessary approvals
• You will maintain appropriate human oversight as required by applicable AI regulations
• You will cooperate with Clawctl to fulfill any regulatory reporting or disclosure requirements related to AI systems

As the EU AI Act and other AI regulations are finalized and implemented, we may update these Terms to reflect applicable obligations and your responsibilities.

18. Referral Program

Clawctl may offer a referral program that provides rewards or discounts for referring new customers. If you participate in the referral program:

• You must make honest and accurate representations about the Service when making referrals
• You may not use spam, deceptive practices, or paid advertising to generate referrals unless expressly authorized
• Referral rewards are non-transferable and have no cash value unless otherwise stated
• We reserve the right to disqualify referrals obtained through fraud, gaming, or manipulation
• Clawctl may modify, suspend, or terminate the referral program at any time with reasonable notice
• Where required by applicable law (including FTC guidelines), you must disclose your participation in the referral program when making referrals

19. Website Content, Blog, and Educational Materials Disclaimer

19.1 Not Financial or Investment Advice

Published Content that discusses financial topics, investment strategies, portfolio management, cost savings, revenue projections, market analysis, or any financial matters (including but not limited to value investing frameworks, cost optimization, pricing strategies, and ROI calculations) is provided for informational purposes only and does not constitute financial advice, investment advice, tax advice, or any recommendation to buy, sell, or hold any financial instrument, asset, or security. You should consult a licensed financial advisor, certified public accountant, or other qualified financial professional before making any financial or investment decision.

Any income figures, revenue projections, cost savings, or financial performance metrics mentioned in Published Content (such as potential monthly earnings, market sizes, or growth rates) are illustrative examples only, not guarantees or promises of actual results. Individual results vary significantly based on factors including but not limited to skill, effort, market conditions, timing, capital, experience, and numerous other variables beyond Clawctl's control.

19.2 Not Legal Advice

Published Content that references legal topics, regulatory compliance, law practice management, legal workflows, or any legal matters (including but not limited to practice automation, intake processes, discovery procedures, settlement modeling, and regulatory frameworks) does not constitute legal advice and is not a substitute for the advice of a licensed attorney. You should consult a qualified legal professional in your jurisdiction before making any decisions based on legal information in our Published Content. Attorney-client privilege does not arise from reading our Published Content.

19.3 Not Medical or Health Advice

Published Content that references medical practices, healthcare operations, patient management, health-related workflows, or any medical or health matters (including but not limited to practice automation for healthcare providers, patient intake, clinical operations, and wellness services) does not constitute medical advice, health advice, or a substitute for professional medical judgment. You should consult qualified healthcare professionals before making any healthcare decisions or implementing healthcare-related automations.

19.4 No Earnings or Results Guarantees

19.5 Accuracy and Timeliness

While we make reasonable efforts to ensure the accuracy of Published Content at the time of publication, Clawctl does not warrant or guarantee that Published Content is accurate, complete, current, or error-free. Technology, markets, regulations, and best practices change rapidly. Published Content may become outdated without notice. We are under no obligation to update previously published content. You are responsible for verifying any information before relying on it.

19.6 Third-Party References

Published Content may reference, discuss, or mention third-party products, services, companies, frameworks, or trademarks (including but not limited to OpenClaw, Anthropic, OpenAI, Ollama, GitHub, Slack, Shopify, Stripe, eBay, and others). All third-party trademarks, service marks, trade names, and logos are the property of their respective owners. References to third-party products or services do not constitute an endorsement, sponsorship, or recommendation by Clawctl unless explicitly stated. Clawctl is not affiliated with, endorsed by, or sponsored by any third-party company mentioned in its Published Content unless explicitly stated.

19.7 Assumption of Risk

You assume all risk associated with your use of or reliance on Published Content. In no event shall Clawctl, its officers, directors, employees, affiliates, or agents be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your reliance on or use of Published Content, including but not limited to financial losses, business losses, lost profits, or damages arising from decisions made based on Published Content. The limitations of liability in Section 10 apply with full force to Published Content.

19.8 User-Generated Content and Testimonials

Published Content may include quotes, testimonials, or anecdotes attributed to third parties (including customers, users, or industry participants). Such statements represent the individual experience or opinion of the attributed party and do not constitute guarantees or promises of similar results. Testimonials may have been edited for length or clarity. Some testimonials may be anonymized or composites used for illustrative purposes.

20. Email Communications and Marketing

20.1 Transactional Communications

By creating an account, you consent to receive transactional and service-related email communications, including but not limited to account verification, billing notifications, security alerts, automated security assessments and configuration recommendations, service updates, downtime notices, and support responses. These communications are essential to the operation of the Service and cannot be opted out of while maintaining an active account.

20.2 Marketing Communications

With your consent (where required by applicable law), we may send you marketing emails, including but not limited to product announcements, feature updates, blog digests, educational content, promotional offers, surveys, and event invitations. You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in every marketing email
• Updating your email preferences in your account settings
• Contacting support@mg.clawctl.com

Opt-out requests will be processed within 10 business days as required by the CAN-SPAM Act. Opting out of marketing emails does not affect transactional or service-related communications.

20.3 Marketing Content Disclaimers

Marketing communications may contain descriptions of product features, capabilities, use cases, and potential benefits. Such descriptions:

• Are general descriptions of capabilities, not guarantees of specific outcomes or performance
• May include forward-looking statements about planned features or anticipated improvements that are subject to change without notice
• May reference customer success stories or metrics that represent individual results, not guarantees of typical outcomes (see Section 19.4)
• Are subject to the same disclaimers as Published Content (Section 19), including but not limited to the disclaimers regarding professional advice, earnings, and accuracy
• Do not modify, expand, or supplement the warranties, representations, or obligations set forth in these Terms

No statement in any marketing email shall be construed as creating a warranty, guarantee, or contractual commitment beyond what is expressly stated in these Terms. In the event of a conflict between any marketing communication and these Terms, these Terms shall control.

20.4 CAN-SPAM and Email Compliance

Clawctl complies with the CAN-SPAM Act (15 U.S.C. §7701 et seq.), GDPR email consent requirements, the Canadian Anti-Spam Legislation (CASL), and other applicable email marketing laws. All marketing emails will include:

• A clear identification of the sender (Clawctl, Inc.)
• A valid physical postal address
• A clear and conspicuous opt-out mechanism
• Accurate subject lines and header information

21. Intellectual Property in Published Content

All Published Content (as defined in Section 19) is the copyrighted property of Clawctl, Inc. unless otherwise noted. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Published Content without Clawctl's prior written consent, except as permitted by fair use or other applicable copyright exceptions.

You may share links to Published Content and quote reasonable excerpts with proper attribution. Systematic scraping, republishing, or bulk reproduction of Published Content is prohibited.

22. Contact Information

For questions about these Terms or the Service, please contact us at: