Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Clawctl, Inc. ("Clawctl," "Company," "we," "us," or "our") governing your access to and use of the Clawctl platform, services, software, APIs, and documentation (collectively, the "Service").

By accessing, registering for, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.

1.1 Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. The Service is not intended for use by individuals under 18 years of age.

2. Service Description

Clawctl provides a secure, managed runtime environment for deploying and operating AI agents based on the open-source OpenClaw framework. The Service includes:

• Sandboxed execution environments for AI agents
• Secrets management and credential vault services
• Policy-based guardrails and access controls
• Human-in-the-loop approval workflows
• Comprehensive audit logging and replay capabilities
• Managed updates and security patching
• API and CLI access for integration purposes

The Service does NOT include: Large language models (LLMs), AI model API credits, or AI reasoning capabilities. Users must provide their own LLM API keys ("Bring Your Own Key" or "BYOK") or use approved third-party model providers.

3. AI Agent Risks and Disclaimers

3.1 Nature of AI Agents

You acknowledge and understand that:

• AI agents operate based on probabilistic language models that may produce incorrect, incomplete, biased, or harmful outputs
• AI agents may misinterpret instructions or context, leading to unintended actions
• AI agents may "hallucinate" - generating plausible but factually incorrect information
• AI agent behavior cannot be fully predicted, controlled, or guaranteed
• AI agents may access, modify, or delete data in ways you did not intend
• AI agents interacting with external services may trigger unintended consequences, including financial transactions, data exposure, or service disruptions

3.2 Security Vulnerabilities

While Clawctl implements security measures to protect against known vulnerabilities in the underlying OpenClaw framework (including authentication bypass, remote code execution, and credential exposure), you acknowledge that:

• No security system is impenetrable or can guarantee complete protection
• New vulnerabilities may be discovered in OpenClaw, LLM providers, or dependencies
• Misconfiguration by users may create security gaps
• Third-party integrations and plugins may introduce vulnerabilities
• Prompt injection attacks may manipulate AI agent behavior

3.3 Third-Party Dependencies

The Service relies on third-party components including but not limited to:

• Open-source OpenClaw framework (not developed or maintained by Clawctl)
• LLM providers (Anthropic, OpenAI, or others you configure)
• Cloud infrastructure providers
• Third-party skills, plugins, and integrations

Clawctl is not responsible for the availability, accuracy, security, or performance of these third-party components.

4. User Responsibilities

4.1 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying Clawctl of any unauthorized access or security breach
• Ensuring that any LLM API keys you provide are valid and authorized for your use

4.2 Agent Configuration and Oversight

You acknowledge that you are solely responsible for:

• Properly configuring agent policies, permissions, and guardrails
• Reviewing and approving actions submitted to approval workflows
• Monitoring agent behavior and audit logs
• Using the kill switch or termination capabilities when necessary
• Ensuring agents operate within applicable laws and regulations
• The actions taken by agents you deploy, regardless of whether those actions were intended
• Any damage, loss, or harm caused by agents operating under your account

4.3 BYOK Responsibilities

When using your own LLM API keys ("Bring Your Own Key"), you are responsible for:

• Compliance with the LLM provider's terms of service and acceptable use policies
• All costs and charges incurred from LLM API usage
• Setting appropriate spending limits and rate controls
• Any consequences of data sent to or processed by LLM providers
• Understanding that data processed by LLM providers is subject to their privacy policies

4.4 Data and Content

You represent and warrant that:

• You have all necessary rights to any data processed by your agents
• You will not process data in violation of any applicable privacy laws
• You will not use the Service to process sensitive categories of personal data (health, financial, biometric, etc.) without appropriate safeguards and consent
• You will comply with all data protection regulations applicable to your jurisdiction

5. Acceptable Use Policy

You agree NOT to use the Service, or allow your agents to be used, to:

• Violate any applicable law, regulation, or third-party rights
• Generate, distribute, or facilitate illegal content
• Engage in fraud, deception, or misrepresentation
• Harass, threaten, defame, or harm any person
• Distribute malware, viruses, or other malicious code
• Attempt to gain unauthorized access to systems or data
• Circumvent or disable security features of the Service
• Scrape, harvest, or collect data without authorization
• Send spam, phishing attempts, or unsolicited communications
• Impersonate individuals, organizations, or AI systems
• Generate content that promotes violence, hatred, or discrimination
• Create deepfakes or synthetic media for deceptive purposes
• Manipulate financial markets or engage in insider trading
• Develop weapons, conduct surveillance, or violate human rights
• Infringe intellectual property rights
• Process children's personal data without parental consent
• Violate export control laws or economic sanctions
• Undermine the security or integrity of the Service

Clawctl reserves the right to suspend or terminate your access immediately and without notice for violations of this Acceptable Use Policy.

6. Service Availability and Support

6.1 Availability

While we strive to maintain high availability, the Service is provided on an "as available" basis. We do not guarantee uninterrupted, error-free, or secure operation. Service may be suspended for maintenance, updates, security incidents, or factors beyond our control.

6.2 Service Level Agreements

Specific service level commitments, if any, are set forth in your subscription plan or separate Enterprise Agreement. In the absence of a specific SLA, no uptime guarantee is provided.

6.3 Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to provide advance notice of material changes that may affect your use of the Service.

7. Fees and Payment

Fees for the Service are set forth in your selected subscription plan. By subscribing, you agree to:

• Pay all applicable fees when due
• Provide accurate billing information
• Authorize recurring charges for subscription plans
• Pay any applicable taxes

7.1 Automatic Renewal

7.2 Refund Policy

Fees are generally non-refundable except:

• As required by applicable law (including EU consumer protection laws)
• For annual plans: pro-rata refund if you cancel within 14 days of initial purchase or renewal
• In cases of Service failure materially affecting your use for more than 72 consecutive hours

We reserve the right to change pricing with 30 days' advance notice. Price changes will not affect your current billing cycle.

7.3 Subscription Cancellation

When you cancel your subscription:

• Your service status changes to "suspended" (not immediately deleted)
• All running AI agents are stopped immediately to prevent further charges
• You retain read-only access to your audit logs and configuration for 30 days
• You may reactivate your subscription within 30 days to restore full access
• After 30 days, your tenant resources (agents, configurations, data) are permanently deleted
• Billing records are retained for 7 years as required by law

To cancel: Use your account settings or contact support@mg.clawctl.com

7.4 Plan Changes (Upgrades and Downgrades)

Plan Upgrades:

• Take effect immediately upon payment
• New plan limits apply instantly
• Pro-rated billing for the current cycle

Plan Downgrades:

• Take effect at the start of your next billing cycle
• If your current usage exceeds the new plan's limits (e.g., more agents than allowed), excess agents will be stopped at the time of downgrade
• You will be notified via email which agents were stopped
• Stopped agents can be restarted if you upgrade again within 7 days
• After 7 days, stopped agent resources are deleted (configurations remain)

8. Intellectual Property

8.1 Our Rights

Clawctl and its licensors retain all rights, title, and interest in the Service, including all software, documentation, trademarks, and intellectual property. These Terms grant you no rights except the limited license to use the Service as described herein.

8.2 Your Content

You retain ownership of data and content you provide to the Service. You grant Clawctl a limited license to process such content solely to provide the Service. This license terminates when you delete your content or terminate your account.

8.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Clawctl a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation to you.

9. Disclaimers

Clawctl specifically disclaims any warranty that:

• The Service will meet your requirements or expectations
• The Service will be uninterrupted, timely, secure, or error-free
• AI agents will perform correctly, safely, or as intended
• Any output or action generated by AI agents will be accurate, complete, or appropriate
• Security measures will prevent all unauthorized access or data breaches
• The Service will be compatible with third-party systems or software
• Any errors or defects will be corrected

You acknowledge that AI technology is rapidly evolving and inherently unpredictable. Clawctl makes no representations regarding the behavior, output, or consequences of AI agents deployed through the Service.

10. Limitation of Liability

This limitation applies to damages arising from:

• Actions taken by AI agents, whether intended or unintended
• Unauthorized access to or alteration of your data
• Security breaches or data exposure
• Service interruptions or unavailability
• Third-party actions or services
• Reliance on AI agent outputs or recommendations
• Financial losses from automated transactions
• Any other matter relating to the Service

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Clawctl, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Actions taken by AI agents deployed under your account
• Your violation of these Terms
• Your violation of any applicable law or third-party rights
• Your content or data processed through the Service
• Your use or misuse of LLM API keys
• Any claims by third parties affected by your agents' actions

12. Termination

12.1 Termination by You

You may terminate your account at any time through the Service settings or by contacting support. Termination does not entitle you to a refund of prepaid fees.

12.2 Termination by Clawctl

We may suspend or terminate your access to the Service immediately and without notice if:

• You violate these Terms or the Acceptable Use Policy
• Your agents pose a security risk to the Service or others
• Your account is used for fraudulent or illegal purposes
• You fail to pay fees when due
• Required by law or government order
• The Service is discontinued

12.3 Effects of Termination

Voluntary Cancellation:

• Your account enters a 30-day "suspended" state
• All running agents are stopped immediately
• You retain read-only access during the suspension period
• You may reactivate by resubscribing within 30 days
• After 30 days, all tenant resources are permanently deleted

Termination for Cause (violation, non-payment, etc.):

• Access may be revoked immediately without a grace period
• All running agents are terminated immediately
• Data may be deleted without the standard 30-day retention

Payment Failure:

• Your account is paused after failed payment
• All running agents are stopped to prevent charges
• Service is automatically restored when payment succeeds
• No data is deleted during the payment recovery period

General Survival: Provisions that by their nature should survive will continue in effect (including disclaimers, limitations of liability, and indemnification).

12.4 Data Export

Upon request prior to termination, and subject to applicable law, you may export your data through the Service's data export functionality or by contacting support@mg.clawctl.com. We will provide your data in a commonly used, machine-readable format. Data export requests must be made at least 7 days before account deletion takes effect.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at legal@mg.clawctl.com to attempt to resolve any dispute informally. We will attempt to resolve any dispute within 60 days of receiving your notice.

13.2 Binding Arbitration

Any dispute arising from these Terms or the Service that cannot be resolved informally shall be resolved through binding arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules. The arbitration shall be conducted in English and held in Delaware, United States, or remotely at the arbitrator's discretion.

13.3 Arbitration Opt-Out Right

13.4 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in class actions or class-wide arbitration.

13.5 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

13.6 EU/UK Consumer Rights

If you are a consumer in the European Union, United Kingdom, or European Economic Area, nothing in this Section 13 shall affect your statutory rights under applicable consumer protection laws, including your right to bring proceedings in your local courts. The arbitration provisions in this section do not apply to consumers in these jurisdictions to the extent prohibited by law.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. To the extent arbitration does not apply, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable Enterprise Agreement, constitute the entire agreement between you and Clawctl regarding the Service.

15.2 Amendments

We may modify these Terms at any time by posting updated Terms on our website. Material changes will be communicated via email or prominent notice. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

15.3 Severability

If any provision of these Terms is found invalid or unenforceable, that provision shall be modified to the minimum extent necessary or severed, and the remaining provisions shall continue in full force and effect.

15.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.5 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

15.6 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, acts of government, pandemic, war, terrorism, or infrastructure failures.

15.7 Export Compliance

You agree to comply with all applicable export control laws and economic sanctions. You represent that you are not located in, or a national of, any country subject to U.S. sanctions, and you are not on any U.S. government restricted party list.

16. Beta Features and Preview Services

We may offer certain features, services, or functionality in "beta," "preview," "early access," or similar pre-release versions ("Beta Features"). If you choose to use Beta Features:

• Beta Features are provided "as is" without any warranty or service level commitment
• Beta Features may be modified, suspended, or discontinued at any time without notice
• Beta Features may contain bugs, errors, or security vulnerabilities
• Data processed through Beta Features may not be preserved if the feature is discontinued
• We may collect additional usage data to improve Beta Features
• You agree to provide feedback when requested

The limitations of liability in Section 10 apply with full force to Beta Features.

17. AI-Specific Regulatory Compliance

AI regulation is evolving. You acknowledge and agree that:

• You are responsible for compliance with AI-specific regulations applicable to your use case, including but not limited to the EU AI Act, where applicable
• You will not use the Service for "high-risk" AI systems (as defined by applicable law) without implementing required safeguards and obtaining necessary approvals
• You will maintain appropriate human oversight as required by applicable AI regulations
• You will cooperate with Clawctl to fulfill any regulatory reporting or disclosure requirements related to AI systems

18. Contact Information

For questions about these Terms or the Service, please contact us at: