SaaS Help Desk

Support agent for SaaS products: documentation lookups, feature guidance, bug report intake, and account management.

Configuration Preview

This is what your OpenClaw config looks like. Deploy it on Clawctl in 15 min.

openclaw.json

# openclaw.json — SaaS Help Desk
{
  "name": "Product Support",
  "model": "anthropic/claude-sonnet",
  "system": "You are support for {product}. Answer questions from docs. Collect structured bug reports. Log feature requests. Check account status when asked.",
  "plugins": ["@openclaw/knowledge-base"],
  "mcp": {
    "servers": ["jira", "stripe", "notion"]
  },
  "guardrails": {
    "require_approval": ["cancel_subscription", "downgrade_plan"],
    "blocked_actions": ["delete_account", "access_admin"]
  }
}

Deploy This Config on Clawctl

What This Template Includes

Documentation search and contextual answers

Bug report intake with structured collection

Feature request logging

Account status and billing lookups

Integration with Jira/Linear for ticket creation

Perfect For

B2B SaaS companies with growing support volume

Developer tools needing documentation-based support

Startups wanting to offer 24/7 support without hiring

Teams needing structured bug report collection

Required Integrations

Connect these tools to use this template. One-click setup via Clawctl.

Jira Stripe Notion

Security Level: standard

Includes 70+ approval gates, encrypted secrets, and full audit trail. Production-ready.

Common Questions

Can it search our docs?▾

Yes. Connect your documentation via Notion, GitBook, or any source. The agent searches and cites specific articles.

How does bug reporting work?▾

The agent collects structured info (steps to reproduce, expected vs actual, environment) and creates a Jira/Linear ticket automatically.

Can it handle billing questions?▾

Yes. With Stripe integration, the agent can look up subscription status, invoices, and usage. Changes require your approval.

Deploy This Template Now

15 min to deploy. $49/month. Full security included. No DevOps required.

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