Your SMS Just Became Your Best Research Assistant

Surveys via text get 45% response rates. Ask a question, get an answer, follow up — all in a text thread.

The problem you already know about.

You need customer feedback to make product decisions. Your email survey got 47 responses out of 2,000 sends. That's 2.3%. You can't make confident decisions on 47 data points.

SMS surveys achieve 45% response rates — 4.5x higher than email surveys.

Source: SurveyMonkey

How it works.

SMS/iMessage → OpenClaw AI → Results for you

System

Survey trigger fires

After purchase, after support, or on a schedule

OpenClaw AI

Sends first question via text

"Quick question: How was your experience today? Reply 1 (Great) to 5 (Poor)"

Customer

Customer replies "1"

AI sends follow-up: "Awesome! What did we do well? Reply in a few words."

System

Responses compiled

Real-time dashboard with trends, sentiment, and key themes

What you get.

45% response rate provides statistically meaningful data

Conversational format gets richer responses

Follow-up questions adapt based on the first answer

Results available in real-time, not after the survey closes

Detractors flagged instantly for service recovery

Built on OpenClaw

OpenClaw is the open-source AI agent platform that runs on your terms. Bring your own LLM. Connect your own tools. Keep your data. Learn more at openclaw.ai

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Frequently asked questions.

How many questions can an SMS survey have?

Keep it to 1-3 for best results. SMS surveys work because they're short. One question gets 45% response. Three questions still gets 30%. Ten questions? Nobody finishes.