Survey & Feedback Collection

Your WhatsApp Just Became Your Best Research Assistant

Send surveys on WhatsApp. Get 45% response rates instead of 10%. Conversational feedback that people actually complete.

The problem you already know about.

You sent a 10-question survey via email. 8% response rate. 47 responses out of 600 customers. Statistically useless. Your product decisions are based on guesswork.

SMS and messaging surveys get 45% response rates vs 10-15% for email surveys.

Source: SurveyMonkey

How it works.

WhatsApp → OpenClaw AI → Results for you

System

Survey trigger fires

After purchase, after support ticket, or on schedule

OpenClaw AI

Sends first question via WhatsApp

"Quick question: How would you rate your experience today? Reply 1-5"

Customer

Customer replies "4"

AI asks relevant follow-up based on the score

OpenClaw AI

Completes survey conversationally

All responses logged, analyzed, and summarized for your team

What you get.

45% response rate — 4x better than email surveys

Conversational format feels natural, not like homework

Follow-up questions adapt based on answers

Responses aggregated and summarized automatically

Unhappy customers flagged for immediate follow-up

Built on OpenClaw

OpenClaw is the open-source AI agent platform that runs on your terms. Bring your own LLM. Connect your own tools. Keep your data. Learn more at openclaw.ai

Want to secure your AI feedback pipeline?

OpenClaw is powerful. But power without guardrails is a liability. Clawctl adds audit logging, human-in-the-loop approvals, encrypted credentials, and a kill switch. Enterprise security in 60 seconds.

Deploy Securely — $49/mo

Frequently asked questions.

Can it do NPS surveys on WhatsApp?

Yes. "How likely are you to recommend us? Reply 0-10." Then follow up with promoters for referrals and detractors for specific feedback. Full NPS workflow in WhatsApp.

Can the AI adapt follow-up questions based on responses?

Yes. A 5-star rating gets "What did we do well?" A 2-star gets "What can we improve?" The survey branches based on answers for richer, more relevant data.

How are results compiled?

OpenClaw aggregates responses into dashboards, CSV exports, or sends summaries to Slack. Trend analysis and sentiment tracking included.

Related Integrations

WhatsApp+Lead Capture & Qualification

Your WhatsApp Just Became Your Best Sales Rep

WhatsApp+Customer Support

Your WhatsApp Just Became Your Best Support Agent

Telegram+Survey & Feedback Collection

Your Telegram Just Became Your Best Research Assistant

Discord+Survey & Feedback Collection

Your Discord Just Became Your Best Research Assistant

View all integrations

Ready to connect WhatsApp to OpenClaw?

Deploy in 60 seconds. Full security stack included.

Deploy Securely — $49/mo Read the Docs