Your SMS Just Became Your Best Order Manager

Proactive order updates via text. Ship notifications, delivery alerts, and delay warnings — on the channel with 98% open rate.

See How It Works

The problem you already know about.

You send order confirmation emails. 30% never get opened. Customers call asking "did you get my order?" because they never saw the confirmation. Your call center handles 200 of these calls daily.

72% of consumers want order updates via text message rather than email.

Source: Narvar

How it works.

SMS/iMessage → OpenClaw AI → Results for you

System

Order status changes

Confirmed, shipped, out for delivery, delivered

OpenClaw AI

Sends proactive SMS update

"Your order #3847 shipped! Tracking: [link]. Estimated delivery: Thursday by 5pm."

Customer

Customer texts back with question

"Can I change the delivery address?"

OpenClaw AI

Handles request or escalates

Simple changes handled. Complex issues routed to support.

What you get.

Proactive updates reduce "where's my order?" calls by 60%

98% of customers actually see the update

Two-way texting handles simple requests

Delivery delays communicated before the customer notices

Call center volume drops significantly

Built on OpenClaw

OpenClaw is the open-source AI agent platform that runs on your terms. Bring your own LLM. Connect your own tools. Keep your data. Learn more at openclaw.ai

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Frequently asked questions.

Can customers reply to tracking texts with questions?

Yes. Two-way SMS means customers can text back "what's in my order?" or "change delivery to hold at post office." OpenClaw handles common requests automatically.