"Where is my order?" That question makes up 40% of your support tickets. Every single one takes the same steps: look up the order, grab the tracking number, paste it into a reply. Three minutes per ticket. Multiply by a hundred tickets a week.
That's five hours of your team's life. Gone. On copy-paste work.
And that's just WISMO. Returns, refund requests, sizing questions, product availability, store policies — the pile never stops growing. Customers send messages at midnight. They expect an answer in minutes, not days.
Benefits: 70% of tickets resolved without a human — the agent pulls live order data via MCP and responds in seconds, Refunds and credits gated by approval rules you set in Clawctl. Small refunds auto-process. Large ones need your click., Omnichannel support through the Clawctl gateway — WhatsApp, Telegram, Discord, email, Brand voice and policy rules defined once in the SOUL. The agent follows them every time., Every conversation and decision logged in the audit trail. Searchable and exportable.